Privacy Policy

Cinepio is a screen recorder and video editor for macOS, provided by [Company legal name], [Registered address] ("we", "us"). We are responsible for the personal data described in this policy. You can reach us at [email protected].

Recording, editing, caption transcription, background removal, voice cleanup and AI voiceover all run locally on your Mac. Your recordings, audio, webcam footage, captions and projects are never uploaded to us. They only leave your device if you choose to share or export them yourself.

One exception to know about: the first time you use AI voiceover or captions, the app downloads the AI model files it needs from a trusted third-party source. This is a download only. None of your content is sent as part of it. As with any download, the provider can see the request itself, such as your IP address.

Our website, cinepio.com, is run by a trusted hosting provider. Like any web host, it processes standard request information (such as your IP address, browser type and the pages requested) so the site can be delivered and protected from abuse.

We do not use advertising trackers, and we do not use analytics or tracking cookies on our website.

After checkout, our thank-you page asks our license server for your license key using your order ID and checkout email, so it can show you the key straight away.

Purchases are processed by our payment provider, which acts as the seller of record. It handles the payment itself, along with sales tax, VAT and receipts. We never see or store your full card details.

Our payment provider shares with us only what we need to deliver your license, such as your email address, order ID and the plan you bought. The provider has its own privacy policy, which is linked from the checkout page.

Our license server (api.cinepio.com) stores the following:

• The email address used for your purchase
• Your order or payment ID
• Your license plan and the number of Macs (seats) it includes
• A hashed version of your license key
• For each Mac you activate: a hashed machine identifier (we never store your Mac's raw hardware ID), the Mac's name, the Cinepio version, your macOS version and chip type, and when it was activated and last checked in
• IP addresses, kept briefly in server logs and used for rate limiting and abuse prevention

We use this information to deliver and verify your license, to prevent license keys from being shared beyond what your plan allows, and to help you when you contact support. The app checks your license with our server about once a day.

The app checks api.cinepio.com for new versions. That request includes your Cinepio version and your Mac's chip type so we can offer the right download.

We email you your license key and messages related to your purchase and receipt, and we reply when you contact support. We will not send you marketing emails unless you have agreed to receive them, and you can opt out of any marketing at any time.

Where privacy laws require a legal reason for using personal data, we rely on these:

• Contract: to deliver, activate and verify the license you bought, and to provide support.
• Legitimate interests: to keep our services secure, prevent fraud and key sharing, and keep short-term logs.
• Legal obligation: to keep records required for accounting and tax.
• Consent: for any marketing email, if you choose to receive it.

We do not sell your personal data, and we do not share it for advertising. We only share it with the service providers that help us run Cinepio (such as our hosting and payment providers), and only as needed to provide the service, or when the law requires it.

• License records are kept for as long as your license exists, and afterwards for as long as we need them for accounting and tax requirements.
• Server logs, including IP addresses, are kept only for a short time.
• Nightly backups of the license database are encrypted at rest and kept for 14 days.

We keep what we store to a minimum. License keys and machine identifiers are stored as hashes rather than in readable form. All connections between the app, our website and our servers use encryption (HTTPS). Access to our servers is restricted, requests are rate limited, and backups are encrypted. No system is perfectly secure, but we work to protect your information and will act quickly if something goes wrong.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct data that is wrong or incomplete
• Delete your data (we may need to keep some records for accounting or legal reasons)
• Receive your data in a portable format
• Object to, or ask us to restrict, how we use your data
• Withdraw consent at any time, where we rely on consent

Depending on where you live, privacy laws may give you these and other rights, including the right not to be treated differently for using them and the right to complain to your local data protection authority. We do not sell your personal information or share it for advertising.

To use any of these rights, email [email protected]. We may ask you to confirm you own the purchase email before we act, and we will reply within the time the law requires.

Our service providers may process data in countries other than your own. Where required, we rely on appropriate safeguards for these transfers.

Cinepio is not directed at children under 16, and we do not knowingly collect personal data from them. If you believe a child has given us personal data, contact us and we will delete it.

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If a change is significant, we will also let you know by email.

Questions about privacy? Email [email protected], or write to [Company legal name], [Registered address].

See also our Terms of Service and Refund Policy.